Worcester Senior AdvisorHermitage Healthcare (the) is a 101-bed Medicare- and Medicaid-certified nursing home at 383 Mill Street in Worcester, Massachusetts. CMS gives Hermitage Healthcare (the) an overall rating of 2 out of 5 stars, based on CMS data as of October 1, 2026.
What is Hermitage Healthcare (the)'s Care Compare rating?
CMS gives Hermitage Healthcare (the) an overall rating of 2 out of 5 stars; its health inspection rating is 3, staffing 3 and quality measures 1, each out of 5.
| Measure | Value |
|---|---|
| Overall rating (CMS) | 2 of 5 |
| Health inspection rating (CMS) | 3 of 5 |
| Staffing rating (CMS) | 3 of 5 |
| Quality measures rating (CMS) | 1 of 5 |
| Certified beds | 101 |
| Ownership type (CMS) | For profit - Corporation |
| Operator chain (CMS) | Next Step Healthcare (14 facilities) |
| Legal business name | 383 Mill Street Operator Llc |
| First certified for Medicare/Medicaid | January 1, 1967 |
| CMS certification number | 225009 |
What did recent health inspections find at Hermitage Healthcare (the)?
CMS's most recent standard health inspection of Hermitage Healthcare (the) is dated August 20, 2025 and recorded 12 health deficiencies.
The previous standard survey was on June 4, 2024. The Worcester County median for the latest cycle is 6, so Hermitage Healthcare (the) sits above the local middle. In Massachusetts the Department of Public Health conducts these surveys for CMS.
CMS reports no fines and 0 payment denials in its three-year window.
What do staffing and turnover look like at Hermitage Healthcare (the)?
Hermitage Healthcare (the) reports 3.71 total nurse staffing hours per resident per day, about the same as the Worcester County median of 3.72, including 0.49 registered-nurse hours (about the same as the Worcester County median of 0.50).
Total nursing-staff turnover is 18.7% (lower than the Worcester County median of 39.0%), and 0 administrators have left in the CMS measurement period. For context, MassHealth's payment rules use a standard of 3.58 nursing hours per resident per day; CMS's payroll-based figure of 3.71 is measured differently, so treat the comparison as a prompt for questions rather than a verdict.
How full is Hermitage Healthcare (the)?
CMS reports an average of 88 residents a day in Hermitage Healthcare (the)'s 101 certified beds, about 87% full against a county median of 87%.
A home running near capacity may have a waiting list for long-term beds even when short-stay rehab beds open up; a home with many empty beds may be easier to enter but deserves questions about why. Ask which units have openings and whether long-term and rehab residents share a floor.
Which nursing homes are closest to Hermitage Healthcare (the)?
With 101 certified beds it is smaller than the county median of 124; the closest other certified home is Jewish Healthcare Center in Worcester, about 1.5 miles away in a straight line, rated 4 of 5 by CMS.
| Residence / provider | Miles away | CMS overall rating | Certified beds | Nurse hours / resident / day | Deficiencies cited |
|---|---|---|---|---|---|
| Jewish Healthcare Center 629 Salisbury Street, 01609 | 1.5 | 4 of 5 | 141 | 4.76 | 7 |
| Lutheran Rehabilitation and Skilled Care Center 26 Harvard Street, 01609 | 1.5 | 5 of 5 | 150 | 4.66 | 0 |
| West Side House Ltc Facility 35 Fruit Street, 01609 | 1.5 | 5 of 5 | 91 | 4.50 | 0 |
| Parsons Hill Rehabilitation & Health Care Center 1350 Main Street, 01603 | 1.8 | 2 of 5 | 162 | 3.19 | 9 |
| St Mary Health Care Center 39 Queen Street, 01610 | 2.7 | 2 of 5 | 172 | 3.58 | 9 |
Which hospitals are near Hermitage Healthcare (the)?
Hermitage Healthcare (the) sits in Worcester; the nearest hospital with an emergency department in CMS's data is Saint Vincent Hospital, about 2.6 miles away in a straight line, and the local Aging Services Access Point is Elder Services of Worcester Area at (508) 756-1545.
The next closest hospital is UMass Memorial Health Harrington Hospital at about 17.2 miles; distances are straight lines, not drive times.
What questions does Hermitage Healthcare (the)'s record raise?
Use the CMS numbers to steer the tour: ask to see the statement of deficiencies and plan of correction for the 12 deficiencies cited on August 20, 2025.
- Turnover of 18.7% is at or below the county median; ask who the long-tenured charge nurses are on nights and weekends.
- CMS records a resident council here; ask when it meets and whether families can attend.
- If MassHealth may pay later, confirm Hermitage Healthcare (the) keeps residents who convert from private pay to MassHealth, and how the $72.80 monthly personal needs allowance is handled.
